SEASONAL STAYS · LUCHON
Frequently asked questions about our apartments in Luchon
Booking, arrival, amenities, pets, access and thermal cure: everything you need to know to rent an apartment in Luchon.
Enter your dates on our Our Apartments page: available apartments in Luchon are shown automatically. Choose yours, confirm and pay online, with instant email confirmation.
Yes. Booking direct on our site, you avoid platform commissions and get the best rate, while dealing directly with Nathalie, your host in Luchon.
Yes, payment is made through a secure booking platform, with instant email confirmation.
The minimum stay varies by season and is shown automatically when choosing your dates. Stays of a week or more are common, especially for spa guests.
Cancellation terms are shown when booking, before any payment. For any questions, contact Nathalie directly.
Yes. For cure stays (18 days and more), a special rate applies: it isn't booked online but on request via our Thermal spa page.
Our three apartments are in the centre of Luchon, on rue Azémar, a few minutes' walk from the Thermes de Luchon, the Allées d'Étigny and the shops.
Yes. Our apartments are all a few minutes' walk from the Thermes de Luchon: ideal for a cure, without needing a car every day.
Yes. From the centre of Luchon, the Crémaillère Express cable car reaches the Superbagnères slopes in about 8 minutes, a short distance from our apartments.
Not for the town: the spa, shops, restaurants and cable car are all reachable on foot from our apartments. A car is useful for excursions around Luchon (Lake Oô, Hospice de France, neighbouring valleys).
Self check-in is flexible from 4pm, via a secure lockbox. You receive the code and full instructions by email before your stay.
Via a self-service lockbox: no appointment needed. You're free to arrive whenever you like from 4pm.
Yes, thanks to self check-in. Just let us know your approximate arrival time.
Check-out is before 10am on departure day.
La Perle Bleue (2-bedroom) and Le Refuge Thermal (2-bedroom) sleep up to 4 people; L'Échappée Verte (studio) up to 3 people, including 1 child.
No. La Perle Bleue is on the 2nd floor and L'Échappée Verte on the 3rd floor, no lift. Le Refuge Thermal is on the ground floor with step-free access.
No. It has step-free access, but the apartment does not hold PMR (disability) accessibility certification. Contact us before booking if you have specific needs.
Yes: hob, oven, microwave, fridge, dishes and filter and Nespresso coffee makers. La Perle Bleue and L'Échappée Verte also have a dishwasher.
Yes. Every apartment has free high-speed Wi-Fi and a washing machine — essential for a stay of several weeks.
You can bring your own linen or rent it: €20 per bed for sheets, €10 per person for towels, for the whole stay.
Yes, pets are welcome in our apartments, for €50 per stay per animal. Please let us know when you book. Luchon and the Pyrenees are ideal for a stay with your dog.
End-of-stay cleaning is carried out by our provider after each departure to prepare the apartment for the next guests. It will always be charged with your booking; the amount appears in the price breakdown before payment.
Yes, free parking is available near our apartments. Parking information is sent with your confirmation.
Nathalie provides a welcome guide and her best tips on activities, restaurants and outings around Luchon.
Our three apartments, in the centre of Luchon, are a few minutes' walk from the spa and designed for cure stays. For step-free access, Le Refuge Thermal is particularly practical (it does not, however, hold PMR certification).
Absolutely. Equipped kitchen, washing machine, peace and quiet and immediate proximity to the spa: our apartments are suited to three-week conventioned cures in Luchon.
Cure stays benefit from a special rate, different from standard bookings. Send your dates via the form on our Thermal spa page: Nathalie replies within 24h.
By car, allow about 1h45 (140km) via the A64. By train, a direct line links Toulouse-Matabiau to Luchon in about 2h10, with the station in the town centre, a short distance from our apartments.
Yes. Luchon station is in the town centre, walkable from our apartments: a stay in Luchon is entirely possible without a car.
Thermal baths and vaporarium, skiing at Superbagnères, hikes to Lake Oô, rafting, paragliding, and villages around Luchon such as Saint-Bertrand-de-Comminges. See our full selection on the Activities page.